Reference

How 777vm Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you create an account or make a deposit via DANA, OVO or GoPay — and how we keep it secure. Availability of our services depends on local law and eligible regions in Indonesia.

Account data protectionE-wallet privacyYour right to accessData retention policy
777vm How 777vm Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to correct, access or delete personal data we hold, our support team handles privacy requests directly. Use the contact path that suits you — live chat inside the lobby, email or the account help form. We aim to acknowledge privacy requests within a reasonable timeframe and respond fully before acting on any change to your stored data.

Team online

Live Chat

Open the chat widget inside your account dashboard. A support agent can log your privacy request and confirm next steps without delay.

Email Support

Send your data request to our support address listed in your account settings. Include your registered email and the specific data you want reviewed or removed.

Account Help Form

The in-account help form lets you categorise your request as a privacy matter so it routes directly to the team that handles data and wallet verification queries.

HOW WE PROTECT DATA

Security, Cookies, Retention and Account Access

We use encryption on data in transit and apply access controls so only authorised systems handle your account records. Your e-wallet details — whether you deposit through DANA, OVO or GoPay — are never stored in plain text on our servers. Cookie consent can be managed through your browser settings at any time, and session cookies are cleared when you close the app or browser tab.

Encrypted Data Transit

All personal data sent between your device and our servers travels over SSL encryption. This covers account login, wallet linking and transaction records tied to DANA, OVO and GoPay.

Cookie Management

We use functional cookies to keep your session active and analytical cookies to monitor page performance. You can adjust cookie preferences in your browser settings without losing account access.

Data Retention Schedule

Active account data is kept for the lifetime of your account. After closure, we retain records only for as long as required under applicable law in the regions where we operate.

Your Access Rights

You can request a copy of your personal data, ask us to correct inaccurate details or request deletion where local law allows. Submit requests via live chat or the account help form.

Your Privacy Policy Questions, Clearly Answered

The questions below cover what we collect, how long we keep it, what rights you have and how to act on them. If something here does not cover your situation, contact support directly through your account dashboard.

We collect your name, email, phone number and any e-wallet identifier you connect — such as DANA, OVO or GoPay. Device and session data is also logged to secure your account.

We share data only with payment processors needed to complete your transactions. We do not sell personal data. E-wallet providers like DANA and OVO receive only what is needed to process each deposit.

Your data is held while your account is active. After closure, we keep records for the period required by applicable law in the regions we operate — we do not hold data longer than necessary.

Yes. Contact support through live chat or the account help form, include your registered email, and we will compile and send you the data we hold on your account within a reasonable timeframe.

Send a deletion request via the account help form or email support. Deletion applies where local law permits — some records may need to be retained for legal or financial compliance purposes.

We use session and analytical cookies. You can adjust or block cookies through your browser settings at any time. Turning off functional cookies may affect how your account session behaves.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.